If you forget your password, you can request a password reset link directly from the login page to regain access to your Freddie account.
Step-by-Step Instructions to Reset Your Password
Follow these steps to request and complete a password reset:
- Go to the Freddie login page and select Forgot My Password.
- Check the inbox of the email address on file for your Freddie account for an automated message containing your password reset link.
- Select the link inside the email and follow the step-by-step instructions to reset your password.
- Note that the link is set to expire in 24 hours, so we do recommend resetting your password as soon as possible.
What to Do If You Cannot Access Your Email
If you have trouble accessing the email account where the password reset link was sent, our support team can assist you in recovering your account:
- Contact Support: Reach out directly to our team by submitting a request through the Freddie Help Desk.
- Identity Verification Requirement: To protect your privacy and keep your health account secure, our team will ask you to provide 2 identifiers before proceeding to help you regain access.