Overview
PrEP On-Demand (PrOD) prescriptions are typically issued as a 60-tab supply, and Canadian prescribing guidelines require routine lab testing every 3 months to ensure your treatment remains safe and effective. Because our portal uses standard renewal notifications for all users, receiving a renewal reminder is simply what triggers your required quarterly lab requisition—even if you still have plenty of pills left and do not need a renewal.
How the PrOD refill and testing cycle works
- Prescription amount: PrEP On Demand renewals are typically issued as 60 pills
- Quarterly lab requirement: Canadian PrEP guidelines require routine lab work every 3 months for all PrEP users, regardless of if you need a refill or not.
- Standard reminders: When you receive reminders to renew your prescription, this means it is time to complete routine lab testing. You can complete your lab work without requesting additional pills if your current supply is sufficient.
PrOD Refill and lab testing instructions
Follow these five steps to complete your quarterly lab testing and manage your medication refills:
Step 1: Complete your self-assessment
- Log into your Freddie Patient Dashboard.
- Answer "No" when asked: "Since your last Freddie prescription, have you taken your PrEP every day without any missed doses?"
- On the next screen, indicate that you are using On-Demand dosing and specify whether you need a medication refill at this time.
- Optional: You can also request a prescription for DoxyPEP (post-exposure STI prevention) during this step.
Step 2: Complete your lab testing
- Once your assessment is complete, download your new lab requisition from the patient portal.
- Book an appointment at a local community lab as soon as possible (lab appointments in some provinces can book up up to 2 weeks in advance).
- Take your requisition to the lab. Most facilities accept digital requisitions, which you can save to your mobile device and email directly to the lab technician upon arrival.
Step 3: Confirm your lab completion
- After completing your lab appointment, log back into your Freddie Patient Portal
- Select I've gone to the lab.
- Enter the date and location of your lab test so our clinical support team can locate your results quickly if the laboratory experiences delays.
Step 4: Clinical review & prescription renewal
Our clinical team will review your file within 48 hours of you confirming your lab completion.
| If you requested a refill | If you DID NOT request a refill |
| We issue a prescription immediately (while results are pending) so your supply isn't interrupted. | No prescription will be sent to the pharmacy. |
| You'll receive an email confirmation once it's sent to your pharmacy. | A clinician will review your results as they arrive (usually within 10 business days). |
Note on lab results: We follow the "no news is good news" policy. We will only contact you if your lab results require a follow-up.
Step 5: Collect your medication
- Pharmacy outreach: If a refill was issued, your pharmacy will contact you to arrange delivery or pickup.
- When to contact the pharmacy: If you have not heard from your pharmacy within 3 business days, or if you have fewer than 4 tablets left, contact the pharmacy directly for immediate assistance.
Quick summary for PrOD users
- Lab tests: Every 3 months
- Refills: Only when you run low on medication
- Support: If you are ever unsure about your dosing schedule or the renewal process, please contact our support team