PrOD prescriptions are typically issued as a 60-tab supply. Because we follow Canadian prescribing guidelines, routine lab testing is required every three months, even if you don't need a refill yet. This ensures that PrEP remains safe and effective for you.
Why am I getting a "Refill" reminder if I don't need more pills?
Our system uses standard wording for all patients. Even if your activity levels mean you still have tablets left, the "refill" process in your dashboard is what triggers your lab requisition for the required quarterly lab testing.
Here are the steps to complete your lab testing and renew your prescription:
1. Complete Your Self-Assessment
Log into your Freddie account and complete the assessment on your dashboard.
- Answer "No" to the question: "Since your last Freddie prescription, have you taken your PrEP every day without any missed doses?"
- In the following question, you can indicate that you are using On Demand dosing and let us know if you actually need a refill at this time.
- You will have the option to request DoxyPEP during this step.
2. Complete Your Lab Testing
Once the assessment is done, your new lab requisition will appear in your patient portal.
- Depending on your province, lab appointments can book up two weeks in advance. We recommend booking your lab appointment as soon as possible.
- Most labs accept digital copies of your lab requisition.You can download your lab requisition from the patient portal to save to your device. Then you can email the requisition directly to the lab technician when you arrive for your appointment.
3. Confirm Your Lab Completion
After leaving the lab, log back into the Freddie patient portal and click "I've gone to the lab" on your dashboard.
- We ask for the date and location of your test.
- This allows our clinical support teams to track down your results quickly if the lab experiences delays.
4. Clinical Review & Prescription Renewal
Our clinical team will review your file within 48 hours of you confirming your lab completion.
| If you requested a refill | If you DID NOT request a refill |
| We issue a prescription immediately (while results are pending) so your supply isn't interrupted. | No prescription will be sent to the pharmacy. |
| You'll receive an email confirmation once it's sent to your pharmacy. | A clinician will review your results as they arrive (usually within 10 business days). |
Note on lab results: We follow the "no news is good news" policy. We will only contact you if your lab results require a follow-up.
5. Collect Your Medication
If a refill was issued, your pharmacy will contact you to arrange delivery or pickup.
- If you haven't heard from the pharmacy within 3 business days, or if you have fewer than 4 pills left, please contact the pharmacy directly for the fastest assistance.
💡 Quick Summary for PrOD Users
- Lab tests: Every 3 months
- Refills: Only when you run low on medication
- Support: If you are ever unsure about your dosing schedule or the renewal process, please contact our support team